Archive for June, 2007

Jun 22 2007

Corporate Podcasting Show Episode 10 - Quality Measurement and developing customer satisfaction surveys

Published by drsavi under Podcast

To subscribe and listen, head for i-tunes or listen now by clicking on the play button below:

In part 1 we define Quality Management and look at new strategies to deploy this essential corporate mechanism.
I believe that measuring all we do is a way of getting better the next time we do it.

Part 2 features an extract from a  k-wiki whitepaper focused on developing customer satisfaction surveys .

Popularity: 31% [?]

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Jun 21 2007

Corporate Podcasting Courses

I have found 5 new courses from Knowledge Hemispheres covering a range of
Corporate Podcasting and Web 2.0 topics including:

- Developing an effective Podcast for business (inc: The many Ps of Corporate Podcasting)
- Key Production techniques (inc: getting the right equipment, cost of ownership, archiving standards and effective engagement techniques).
- Corporate Communication Strategies (inc: Boundary scanning and lobbying techniques)
- Phonecast and Monetizing your Podcast
- Utilising the Power of Web 2.0 for business
- The benefits of Open source solutions
- eLearning & eInduction Integration Strategies (learning how standards like SCORM actually function and why many organisations adopt an Learning Management system).

It is worth reviewing their catalogue for an initial outline and outcomes specification for each course.

Popularity: 100% [?]

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Jun 21 2007

Top Internet Innovations

Published by drsavi under Futures, Social Media

This write-up from Yahoo outlines a well constructed and written list of the top 25 sites to watch…

Top 25 Sites to watch.

Popularity: 39% [?]

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Jun 20 2007

Do Social Networks work?

Published by drsavi under Corporate Tools, Social Media

Way back I started a few bbphp forums and was perturbed by the amount of spamming that continued to bombard each site.
Then along came Social Networks and the potential of having virtual friends.
The big issue I have right now is whether they have the potential to enrich our lives and just as important, sustain themselves.

Based on some initial observations and studies I would suggest that on average there is probably a 1-10% average of participation from members. You could suggest that it depends who is on and what the subject is. True. However, there has to be more than apathy that is the root cause.

At one government client we rolled out a national eLearning product. The average completion was between 15% and that was with a heavy blended element (face-to-face combined with telephone tracking).

Maybe the same is true for Social Networks. We need to go back to the core reason for people joining. For example, Facebook appears to have a strong education base. MySpace has a mix of participants with many musicians… Linkedin appears to be a virtual equivalent of business contacts. Ning is a little different in that it provides customisation, private networks and access to configurations.

New on the block is MS Popfly – a mash-up generator… More on that soon.

The hard truth is probably that unless a social network, either public or private is driven by a few committed and loyal members, it will probably fade away.

In addition, unless update bulletins, fresh feeds (I have put some aggregated ones on the ones that I have generated) and both engaging and relevant content (well moderated) is posted then visitors will disconnect.

Maybe I’m too idealistic in the hope that Social networks at a critical mass can become self-perpetuating. I’ve set-up both

K-lever.net and
Fitness and Strength

in a hope that they can sustain themselves.
(BTW Does anyone know what that number is? Is it just a numbers game - I heard that someone was recently boasting about how many MySpace friends they had! Is any contribution being made to the network itself?). Or, it could be that I’m cynical and should be more active in championing the cause of the subject matter itself.

If loyalty, real daily use, involvement in projects, great enagaging content, interactivity, focus + championing of issues and effective communication are the reasons why Social Networks work - then these networks are ideal as serious corporation tools rather than public time passers by.

Popularity: 34% [?]

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Jun 14 2007

Corporate Podcastng Show Episode 9 - Knowledge Management and Web 2.0

To subscribe and listen, head for i-tunes or listen now by clicking on the play button below:

You can also listen online at www.k-lever.net

This week we start with the definition of Knowledge Management and why some organisations are not impressed with its orginal promise. We consider how we can reawaken the value of KM to organisations using the power of Web 2.0.

For example through:
* Harvesting content with feeds by department or hubs of knowledge
* Sharing information using podcasts, wikis and social networks.

Watch out for the golfing example!

The second part of the programme includes an extract from a whitepaper on Knowledge Management frameworks from http://www.k-wiki.com . The extract focuses on what constitutes intellectual or knowledge based assets.

An extended version of this episode will soon be available in the form of a downloadable audio file from the Knowledge store.

We look forward to your feedback.

Popularity: 42% [?]

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Jun 14 2007

The Apprentice 2007 (UK) is over

More of a question for UK residents. Last night (Wed 13th June 2007), Simon won against Christina.

For Alan Sugar (the US has Donald Trump!), he suggested that was it a question of him needing someone he could mould rather than picking someone that was rather more experienced?

Maybe the whole point of the programme is to find someone who can exhibit adaptation skills? Or, are such reality TV programs too artificial?

In the context of the business games selected, they tested a select set of competencies. For example,

Financial Planning
Creativity
Innovation
Communications
Leadership

Politics was rife and the ugly side of people was at times cringe worthy as they desperately fought for earning £100,000 per year.

Episode 11 saw the candidates being grilled and one being told he was ‘too nice and would be eaten alive in the business world’! Not a good advertisement for business or promoting an ethical business stance.

We need to realise that in the so called, ‘fun of it all’, simulation is only part of the story!

What is the true motivation of viewers and the participants. Is it fame, glory or a personal desire to gain skills that they believe can make them successful millionaires.
NB It was only two weeks go when the BBC aired a programme to show their personal lifestyles and drivers. No that was reality.

Join the debate at: K-lever.net

Popularity: 40% [?]

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Jun 12 2007

Can social media drive profit?

Published by drsavi under Corporate Tools, Social Media

I would suggest that the real question is whether this statement is a contraction.
Does one have friends to make money out of them! I would hope that those that read this article are not like that.

I wrote a few months back about the vulture mentality that I experienced when I attended my first and last business networking event. NB I had been invited and maybe I went to the wrong type and have since been tainted to consider that many have alternative agendas. Maybe there are networking conferences that do work?

However, I am quite optimistic about the potential online version of business networking and social media.
NB Not with the goal of money as my feeling is that it if a business opportunity results then it is good for all that were involved in deriving it. Maybe my optimisim is drawn from a view that people do respect good quality knowledge and an ‘air’ of helpfulness can help build trust.

I’ve just set up www.k-lever.net The aim is to develop a Corporate Podcasting, KM, PM and eLearning Network Community. The central theme is to share best practice and the possibility of working on some joint projects - well, we live in hope. With regard to the latter, I also hope that the community will not be passive but passionate about these interelated topics.

In summary, the mission for the network to bring together professionals that wish to engage in sharing processes, procedures and techniques that work. A way of passing back efficiencies between us - ideal when developing complex business strategies or to improve decision making.

From a corporate perspective, if investment in online Social networks and associated social media tools could help reduce organisation duplication, complex reporting structures and miscommunication then the result has to be greater unity and openness of working practices. Maybe they have the potential to expose malpractice or even exploitation. Maybe that is why they have not really taken off!

I live in the hope that this business network will help to yield business opportunities and perhaps improvements in customer services, or even contingency planning.

An immediate application is for such as site is government departments or training communities. They could immediately establish a membership organisation (either private or public) where a single point of reliable knowledge can be faciliated. For example, the power of RSS can drive portlets from a single web ‘wall’ of consistency.

See you over there too!

Popularity: 39% [?]

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